POLÍTICA DE REEMBOLSOS Y DEVOLUCIONES

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Shipping

Order processing typically takes 1 business day. Once your order has been processed, your item(s) will be shipped that day, or within 48 hours on weekends. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using UPS.

Once your item has been shipped you will receive an email containing the tracking number for your shipment.

Free Shipping

We offer free domestic shipping via USPS on orders over $100. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time will take 3 to 7 business days and will include tracking and insurance.

International Shipping

International shipping is currently available WORLDWIDE from Educando Corazones. We ship internationally with DHL Express Mail for a flatrate of $50. All brokerage fees are included, however Educando Corazones is not responsible for customs fees or taxes incurred from importing goods - these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. DHL Express Mail generally takes 2 to 5 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.

Returns

Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our retail store return policy, where returns are only eligible for exchange or store credit.

The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Special orders, custom jewelry, fragrances, soaps and skin care are final sale and are not eligible for return.

Any further questions can be directed to [email protected].

Return Address
{{ADDRESS}}

Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, store credit or refund).

Customers will assume responsibility for return shipping charges. Educando Corazones will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the Educando Corazones returns office.

If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.

Our jewelry is sold in as is condition. Jewelry, like all material, is susceptible to damage and requires preventative measures and maintenance. It is important to be aware of your jewelry while wearing it and to choose pieces that are appropriate for your lifestyle. We recommend removing all jewelry, especially rings, in situations when abnormal contact is expected.

Items are eligible for repair with reasonable wear and tear for up to 6 months. Reasonable wear and tear will be determined by Educando Corazones.

If an item purchased from Educando Corazones incurs damage, please return it to the store. We will take the item in, review the damage and possible cause with our jeweler, and contact you with an estimate for the repair.